Privacy Policy

What we collect

When you request a quote or contact us, we may collect your name, phone number, email address, suburb, requested service, preferred frequency and details you provide about the property or cleaning request.

Why we collect it

We use this information to respond to your enquiry, prepare or discuss a quote, arrange requested services, keep appropriate business records and protect the website from misuse.

How information is handled

Quote requests are sent to Ling’s Home Help by email. Website and email service providers may process information on our behalf to operate these systems.

Website analytics and cookies

We use Google Analytics to understand how people find and use this website and to measure actions such as quote-form completion and telephone-link clicks. Google Analytics may use analytics cookies and process information including pages viewed, referral source, approximate location, and browser or device type. We do not intentionally send names, email addresses, phone numbers or quote-form contents to Google Analytics. You can limit this measurement by blocking analytics cookies or Google Analytics in your browser.

How long we keep it

We keep enquiry and service records only for as long as reasonably needed for the purpose they were collected, business administration and applicable legal obligations.

Your choices

You can ask what personal information we hold about you, request a correction, or ask us to delete information where we are not required to retain it. Contact us using the details on this page.

Security and online forms

We take reasonable steps to protect information, but no website or email transmission can be guaranteed completely secure. Please do not include payment card details or sensitive identity documents in a quote request.

Updates

We may update this policy when our website or handling practices change. The date at the top shows the latest published version.